Lead credit policy

Version 2026-09-28

You shouldn't pay for a lead that was never a real opportunity. Request a credit from the lead's page within 14 days of accepting it.

Reasons we credit

• Phone number doesn't work
• Fake or prank request
• Duplicate of a lead I already bought
• Outside my service area
• Wrong service
• Already my customer
• Customer says they never asked

Usually not credited

• The customer chose another company or decided not to go ahead
• The customer didn't answer the first call — try the other contact methods, too
• The job turned out smaller than you hoped

How it works

We review each request, usually within 2 business days. Approved credits are refunded to the card you paid with — in full or in part — and shown in your billing history. We track credit rates to fix lead quality at the source.